Terms of Service: please read the below information BEFORE booking a reading with Jo.

  1. Reschedule Policy: All of my “IN OFFICE” reading sessions require a non refundable DEPOSIT at the time of booking. Total balance is due at your appointment. Rescheduling is allowed one time as long as you give notice of 48 hours in advance of your appointment time through the booking tool, otherwise your deposit is non-refundable. Thank you for understanding.
  2. LATE ARRIVAL POLICY ~ Your late arrival will require that I end your appointment at the scheduled time, meaning your session will unfortunately be shorter. I have reserved this time for you and only you and have other clients scheduled after your time. Thank you for understanding.
  3. PHONE/FACETIME/SKYPE readings require full payment at time of booking and are NON-REFUNDABLE. Rescheduling is allowed one time as long as you give notice of 48 hours in advance of your appointment time through the booking tool.
  4. NO REFUNDS ~ There are no refunds for deposits, full payments, last minute cancellations, late arrivals and no shows.
  5. Home Parties require a deposit of $100 to book party. Party deposit is used toward final payment the day/evening of party. When Jo receives the party deposit, that reserves your date/time. All party deposits are non refundable, sorry no exceptions.
  6. Payment is due in full at your appointment time.
  7. There is a $25.00 fee for all checks returned by your bank.
  8. I accept MasterCard, Visa, American Express, Discover card and PayPal to register for my EVENTS/CLASSES. I am unable to reserve your spot for any event/class until payment has been made in full.
  9. Pre-registration is required for ALL events/classes. If you decide at the last minute to attend an event/class, please call ahead to confirm openings.
  10. Must be 16+ for all Events/Classes. No infants can be brought to Events/Classes. Thank you for understanding.
  11. Once you have registered for an event/class that requires prepayment, there are no refunds.
  12. When Heartfelt Connections has to cancel an event, you will be refunded in full.
  13. INCLEMENT WEATHER: I will reschedule events postponed for inclement weather. If you cannot make the new date, I will make every effort to get you into a different date for that event. If you are not able to attend on the dates I have available, you will receive a credit toward a future event. There are no refunds.

Disclaimer: Each clients consultation or treatment is a very personal experience subject to the clients own interpretation. The information provided does not constitute legal, psychological, medical, business or financial advice. Each client is responsible for his/her own choices and actions.